Refunds Policy

Last updated: 26 August 2025

At Taina Business Solutions, we value our clients and strive to provide professional and reliable financial services. This Refunds Policy outlines the circumstances under which refunds may be considered.

1. Services Rendered

• Our services involve professional time, expertise, and advice.
• Once services have been delivered (e.g., tax returns filed, financial statements prepared, or advisory provided), refunds cannot be issued.

2. Deposits and Prepayments

• Deposits or advance payments are generally non-refundable, as they secure our time and resources.
• If you cancel an engagement before work has commenced, we may, at our discretion, refund part of the deposit, less any administrative or preparation costs.

3. Overpayment or Duplicate Payments

• If a client accidentally makes an overpayment or duplicate payment, we will promptly refund the excess amount or credit it toward future services.

4. Service Errors

• If an error occurs on our part (e.g., billing mistake), we will investigate and, if applicable, issue a refund or credit to your account.
• We are not responsible for losses resulting from incomplete or inaccurate information provided by the client.

5. Third-Party Fees

• Fees paid to third parties (such as SARS, CIPC, or software providers) are non-refundable, as we do not control these entities.

6. Dispute Resolution

If you are dissatisfied with our service, please contact us within 7 working days of delivery. We will review your concern and work towards a fair resolution, which may include service adjustments or partial refunds where appropriate.

7. Contact Us

For any questions about this Refunds Policy, please reach out to us:

Email: accounts@tainasolutionz.co.za
Phone: +27 83 351 2661
Website: www.tainasolutionz.co.za